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In Customer Experience Management / Subscriber Service Management

VIP & Customer Segment Experience Monitoring: Unlock Real-Time Insights to Elevate Subscriber Experience

Mobileum’s VIP and Customer Segment Experience Monitoring delivers real-time network intelligence to help telecoms enhance customer experience, loyalty, and ROI.

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VIP & Customer Segment Experience Monitoring
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Product Overview

What it is...

Real-Time Subscriber Insights

Mobileum’s VIP and Customer Segment Experience Monitoring provides real-time insights by analyzing passive network data from every subscriber interaction. It continuously tracks service quality, behavioral trends, and experience anomalies across devices, apps, and locations—no simulations required. Built for telecoms, this solution helps CSPs gain subscriber-level visibility and act fast with data-driven intelligence tailored to each segment.

and why it matters...

Proactive Experience Intelligence

Poor user experience is a leading cause of churn and brand erosion. Mobileum empowers CSPs to anticipate service issues and respond with precision. By offering live insights into VIPs and key customer segments, the platform accelerates recovery, reduces complaint volumes, and drives loyalty. This actionable intelligence helps improve time-to-resolution, align teams, and safeguard both experience and revenue.

Industry Challenges

Resolve VIP Experience Issues Before They Escalate

1
  • Service degradations often go undetected until VIPs complain, risking churn and reputational damage
2
  • Existing monitoring tools lack the granularity to isolate issues at the individual or segment level
3
  • Customer care and network teams work in silos, slowing down resolution and eroding trust
4
  • Telecom operators struggle to assess the true impact of incidents on high-value subscriber segments
Key Product Features

Multi-Dimensional Live Analytics

Gain visibility across the full experience landscape:
  • Analyze performance across devices, apps, OS, and locations
  • 200+ application and device types pre-configured
  • Measure service behavior using live analytics, not simulations
  • Compare shifts using historical views (Day-over-Day, Week-over-Week)
  • Work across both mobile and fixed environments

Dynamic Subscriber Segmentation

Create segments and track in-the-moment insights per user group:
  • Group users instantly based on filters like app, location, or OS
  • Track experience trends from the start of a service incident
  • Download segment data for further reporting and care follow-up
  • Analyze human-first CX with behavioral-level granularity
  • Ensure effective collaboration between Customer Care and Quality teams


KPI Trends & Root Cause Analytics

Surface issues faster with real data insights:
  • Visualize attach success, latency, packet loss, and PDP metrics
  • Drill into cause codes by GGSN and PGW for deeper clarity
  • Analyze data with 30-minute granularity and with 24 hour retention for correlation
  • Spot performance trends across the control and user plane
  • Empower proactive response based on what’s really happening

Discover the Intelligence Behind VIP Experience Success

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Key Benefits

Key Benefits

8

Retain Customers

Act fast with in-the-moment insights from live subscriber data.

9

Boost Efficiency

Give operations and care teams aligned live network intelligence.

10

Safeguard Revenue

Use real data insights to prevent escalations and restore service faster.

Product Spotlight

Product Spotlight

11

User Visibility

Understand experience at the individual level with real data insights. 

12

Rapid Segmentation

Create focused groups with live analytics filters.

13

Root Cause Focus

Trace issues fast with KPI and error trend analysis.

14

Team Alignment

Share a common view across customer care and network operations.

Why Mobileum

  • Trusted Globally:

    Used by 1,000+ CSPs to unlock data value

  • AI-Driven Experience:

    Predict, personalize, and resolve in real time

  • End-to-End Visibility:

    Monitor journeys across voice, data, apps, and devices

  • Proactive, Not Reactive:

    Fix issues before they impact your customers

Start Monitoring VIP Experience in Real Time

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