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A cutting-edge software platform

To meet roamers' expectations for always-on connectivity and high-quality services, Communications Service Providers (CSPs) shall proactively and efficiently monitor their global roaming networks and detect service issues promptly.

Mobileum's Roaming DNA is a state-of-the-art software platform designed to fully service Telco roaming analytics’ needs. Leveraging high-performance DPI technology, it produces real-time and historical insights with unprecedented depth and efficiency.  With a compelling suite of roaming-focused solutions, it enables 360° network performance monitoring, delivery of quality roaming services, and personalized experiences. Roaming DNA offers:
  • Mobileum's Roaming Leadership
  • Deployment Efficiency & Scalability​
  • 360° Roaming Analytics

Powerful roaming traffic insights and analysis

Roaming DNA produces insights while analyzing massive roaming traffic from home and partner networks. It can process data more comprehensively than any other tool in the DPI industry and swiftly transform trillions of raw metadata into actionable insights for timely decisions.

Roaming DNA enables a wide range of data-driven actions:
  • At the network level, it enables delivery of the roaming experience customers expect, full visibility of partner networks’ quality to make optimal steering decisions, and troubleshooting efficiency to reduce operational costs.
  • At the customer level, it offers rich, individualized roamer analytics to elevate Customer Care operations, promptly address any query or issue affecting customer experience, and leverage segment-based insights to offer personalized service to VIP customers.
Home and partner network quality with Roaming DNA

Advanced Roaming Customer Experience Management

While simple to use, Roaming DNA's produces granular QoS and QoE insights by applying meaningful filtering criteria per roaming country and partner from multiple analysis angles and relevant KPIs. Users can identify, inspect, and analyze roaming network control plane events with great depth and efficiency for real-time network troubleshooting and fault isolation. In addition, they can initiate traces to record and examine all user and control plane traffic at the network and individual roamer levels in real-time. In addition, smart alarms employ a wide range of roaming KPIs and dimensions that trigger alerts instantly as problems occur. The generated reports can be easily and efficiently shared. Finally, the tool allows customer care teams to address roaming queries timely and effectively, from bill disputes and service complaints to complex application-centric issues, thus increasing the first-call resolution rate and reducing customer care OPEX.
Roaming DNA filtering and kpis

Roaming DNA's six integrated solutions

Mobileum's comprehensive suite of solutions ensures superior service quality and user experience for roamers. The solutions:
  • Roaming: Granular QoS/ QoE insights per country and partner, from multiple analysis angles (Signalling Protocol, Service, Roamers).
  • xAnalyser: Fault isolation to identify, inspect and analyze control plane events, and pinpoint the root cause of network errors.
  • Tracing: Network troubleshooting enabling real-time recording and analysis of all user and control plane events at the packet level.
  • Alerts: Alerting solution to proactively monitor network degradation issues and receive real-time alarms as the problem occurs.
  • Explorer: Data visualization, analysis, and reporting to expose network KPIs across multiple dimensions and improve network quality.
  • Subscriber: Complete view of each roamer’s usage and experience to address any query or complaint effectively.
RoamingDNA integrated solutions

A wide range of roaming use cases

Empower your network management and customer care teams with a suite of tools designed to ensure your network meets roamers' expectations for continuous connectivity and high-quality services by proactively monitoring their global roaming networks and swiftly detecting service issues.

The Use Cases:
  • Deep-dive troubleshooting
  • Service degradation detection
  • Partner network performance monitoring
  • Roamer churn prevention
  • Customer Care
  • Self-service BI reporting
Roaming DNA Use Cases

6 key benefits of Mobileum’s
Roaming DNA

improved experience
Improved performance and experience
Full visibility of home and partner networks’ quality. Timely operational interventions and personalized customer care.
fast detection of issues
Fast detection and resolution of issues
Deep visibility of individual roamers’ usage and quality insights. Monitoring and alerting on VIP/ high-ARPU segments.
Real-time and historical analytics
Real-time and historical analytics
Multi-dimensional, user and control plane analytics at the network and individual roamer levels.
reduced costs
Network management with reduced OPEX
Improved operational efficiency, lower costs, and better service quality.
Deployment efficiency and scalability
Deployment efficiency
and scalability
A full-stack, independent solution with fast deployment and compatibility across various infrastructures.
360° analytics
360° roaming
analytics
Real-time and historical insights across all radio technologies, supporting various use cases.

Leveraging other products in our Portfolio

5G Roaming
Testing
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Steering
of Roaming
Mobileum's Steering of Roaming provides dynamic and precise control over how outbound roamers are distributed across foreign networks, enabling operators to select partners based on factors like price, mutual traffic agreements, or service quality. The analytics-driven insights, help maximize roaming margins by automatically guiding traffic to the most advantageous networks.
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RAID to fight
Roaming Fraud
Delivered on-prem or in the cloud, RAID is a prepacked solution that evaluates traffic volume to identify high usage consumption or no or low traffic patterns in roaming-related traffic. The correlation between abnormal behaviors and the built-in hotlists of fraudsters and risky destinations detects and alerts to call collisions while roaming, providing you full coverage of your visitors and subscribers activity.
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