Mobileum’s Roaming DNA provides actionable deep network insights to help operators deliver a superior roaming connectivity experience
CUPERTINO, CA – September 23, 2024 – Mobileum Inc. (“Mobileum”), a leading global provider of analytics and network solutions, is pleased to announce the launch of Roaming DNA, a Deep Packet Inspection (DPI) powered roaming solution that delivers network and customer level analytics for Communications Service Providers (CSPs) to deliver consistent, high-quality services when their customers travel internationally.
A recent survey by the European Commission on EU residents’ roaming experience found that 27% experienced lower internet speed than in their home country, and 26% felt the broadband network standard was lower than in their home country. This issue can now be overcome with Roaming DNA, which transforms how CSPs monitor and manage their roaming customers.
“When customers are roaming, they want their data services and applications to perform as good as they do at home. But the way operators have monitored their roaming services in the past has not given an accurate picture of the true quality of experience. Roaming DNA works at the heart of this problem by providing deep network analytics and granular insights about individual roamers’ usage and quality of experience, helping telecom operators make better steering decisions and expedite any trouble shooting required,” commented Miguel Carames, Mobileum’s Chief Product Officer.
Part of Mobileum’s market leading portfolio of roaming solutions, Roaming DNA is powered by high performance DPI technology to enable 360° network performance monitoring, high quality roaming services and personalized roaming experiences. At the network level, Roaming DNA provides full visibility over the quality of partner networks so that CSPs can make optimal steering decisions and accelerate fault resolution. At the customer level, Roaming DNA provides rich, individualized roamer analytics to enable customer care teams to address customer experience issues quickly and leverage segment-based insights to offer a personalized service to VIP customers.
Roaming DNA empowers telecom operators to improve roaming service performance and customer care by providing:
- Granular QoS/QoE insights per country and partner, including signaling protocol, services, customer segments, etc.
- Fault isolation to identify, inspect and analyze control plane events, and pinpoint the root cause of network errors.
- Network troubleshooting to enable real-time recording and analysis of all user and control plane events at the packet level.
- Real-time alerts to proactively monitor network degradation issues.
- Data visualization, analysis and reporting to measure network KPIs across multiple dimensions and improve quality.
- Complete view of each roamer’s usage and experience to address any query or complaint efficiently.
Mobileum will be attending the GSMA Wholesale Agreements and Solutions Group (WAS) meeting in Bali from 23-26 September. To set up a meeting and see a live demo of Roaming DNA, contact us.
About Mobileum Inc.
Mobileum is a leading provider of Telecom analytics solutions for roaming, core network, security, risk management, domestic and international connectivity testing, and customer intelligence. More than 1,000 customers rely on its Active Intelligence platform, which provides advanced analytics solutions, allowing customers to connect deep network and operational intelligence with real-time actions that increase revenue, improve customer experience, and reduce costs. Headquartered in Silicon Valley, Mobileum has global offices in Australia, Germany, Greece, India, Japan, Portugal, Singapore, UK, and United Arab Emirates.
Learn more in https://www.mobileum.com/.
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